Great package, confusing service
First of all, it was easy to order this package from Wisata Singapura/Anaya Tour. It was slightly inconvenient that I had to make a bank transfer instead of paying with my credit card online but it was an inconvenience I can overlook because the travel agency's processing & customer service responses were prompt and smooth.
They sent me e-tickets for the Universal Studios Singapore entrance which can be used immediately so that's good. But for the Wings of Time show at Siloso Beach, Sentosa and the meal package, I had to exchange the e-ticket with coupons while I was there. While the travel agency said I could redeem the coupons at one of their many ticket points, the Sentosa staff in Singapore gave us the runaround. The ticketing booth at VivoCity refused to redeem the voucher for us, telling us to go to their counter at Merlion Plaza, which is one Sentosa Express stop AWAY from USS. This heavily reduced our time to spend at USS and it took away a bit of our enjoyment. I was disappointed by the staff's utter indifference when we showed them the e-ticket. Meanwhile I still have the email from the travel agency that said that we could exchange the e-ticket with the vouchers at ANY counter in several locations.
That said, the package price is quite good. We chose the package that came with a buffet dinner before the Wings of Time show. The dinner at Good Old Days was nice and filling, with enough variety to keep us satisfied. The show itself was short but spectacular. And, as usual, Universal Studios Singapore is not disappointing.